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Privacy Policy

Your Privacy Matters

At Bats and Paddles, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last Updated: December 1, 2025

Table of Contents

1. Information We Collect

Personal Information

When you use our sports facility booking services, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, and mailing address
  • Account Information: Username, password, and account preferences
  • Booking Information: Sports facility preferences, booking history, and payment information
  • Identity Verification: Government-issued ID details when required for facility access
  • Emergency Contacts: Contact information for emergency situations

Automatically Collected Information

We automatically collect certain information when you visit our website or use our services:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on site, and interaction patterns
  • Location Data: General location information to provide relevant facility recommendations
  • Cookies and Similar Technologies: Information stored through cookies, web beacons, and similar technologies

Payment Information

For booking payments, we collect:

  • Credit/debit card information (processed securely through third-party payment processors)
  • Billing address and payment history
  • Transaction details and receipts

2. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

  • Process and manage your sports facility bookings
  • Provide customer support and respond to inquiries
  • Send booking confirmations, reminders, and updates
  • Facilitate access to booked facilities and equipment

Account Management

  • Create and maintain your user account
  • Authenticate your identity and prevent unauthorized access
  • Personalize your experience and preferences
  • Manage your booking history and preferences

Communication

  • Send important service announcements and policy updates
  • Provide promotional offers and facility updates (with your consent)
  • Conduct customer satisfaction surveys
  • Send safety and emergency notifications

Business Operations

  • Analyze usage patterns to improve our services
  • Conduct research and analytics for service enhancement
  • Comply with legal obligations and regulations
  • Prevent fraud and ensure security

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

  • Payment Processors: To process payments and handle billing
  • Technology Partners: For website hosting, data storage, and technical support
  • Communication Services: For sending emails, SMS notifications, and push notifications
  • Analytics Providers: For website analytics and service improvement

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety, or that of our users
  • Investigate potential violations of our terms of service
  • Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

With Your Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols
  • Secure Servers: Data is stored on secure servers with restricted access
  • Regular Updates: Security systems are regularly updated and patched
  • Monitoring: Continuous monitoring for security threats and unauthorized access

Administrative Safeguards

  • Access Controls: Limited access to personal information on a need-to-know basis
  • Employee Training: Regular privacy and security training for all staff
  • Background Checks: Security screening for employees with access to personal data
  • Incident Response: Established procedures for responding to security incidents

Physical Safeguards

  • Secure data centers with restricted physical access
  • Environmental controls and backup systems
  • Secure disposal of physical media containing personal information

Important: While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use

Essential Cookies

Required for basic website functionality, including login, booking system, and security features.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Preference Cookies

Remember your settings and preferences for a personalized experience.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness (with your consent).

Managing Cookies

You can control cookies through your browser settings:

  • Accept or reject cookies
  • Delete existing cookies
  • Set preferences for specific websites
  • Receive notifications when cookies are being used

Note: Disabling essential cookies may affect website functionality and your ability to make bookings.

6. Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you, including how it's being used.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information under certain circumstances.

Right to Restrict Processing

Request limitation of how we process your personal information.

Right to Data Portability

Request your personal information in a portable format for transfer to another service.

Right to Object

Object to processing of your personal information for marketing or other purposes.

Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: contact@batsandpaddles.com

Phone: +91 99157 99269

We will respond to your request within 30 days and may require identity verification for security purposes.

7. Data Retention

We retain your personal information for different periods based on the type of data and purpose:

Account Information
Until account deletion or 7 years of inactivity
Booking Records
7 years for tax and legal compliance
Payment Information
As required by payment processors and regulations
Website Analytics
26 months (anonymized after 14 months)
Marketing Communications
Until you unsubscribe or 3 years of inactivity

When we no longer need your personal information, we securely delete or anonymize it according to our data retention schedule.

8. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services:

Payment Processors

  • We use secure third-party payment processors for handling transactions
  • These processors have their own privacy policies and security measures
  • We do not store complete credit card information on our servers

Social Media Integration

  • Social media plugins may collect information about your visit
  • Your interactions with these features are governed by the respective social media platforms' privacy policies

Analytics Services

  • We use analytics services to understand website usage and improve our services
  • These services may use cookies and similar technologies
  • Data collected is typically anonymized or pseudonymized

Important: We are not responsible for the privacy practices of third-party websites or services. Please review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You

  • Website Notice: Updated policy will be posted on our website with a new "Last Updated" date
  • Email Notification: For significant changes, we will send email notifications to registered users
  • Account Dashboard: Important updates will be highlighted in your account dashboard
  • Consent Requirements: For material changes, we may require your explicit consent

Your Options

When we make changes to this policy:

  • You can review the updated policy before it takes effect
  • If you disagree with the changes, you can close your account
  • Continued use of our services constitutes acceptance of the updated policy

Previous Versions: You can request copies of previous versions of this policy by contacting our privacy team.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email

contact@batsandpaddles.com

For privacy-related inquiries and data requests

Phone

+91 99157 99269

Available during business hours: 10 AM - 11 PM (All Days)

Mailing Address

Bats and Paddles
Plot no 1273, Sector 82
JLPL Industrial Area
Punjab 140306, India

For formal privacy-related correspondence

Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days.

Data Protection Officer

For complex privacy matters or complaints, you can contact our Data Protection Officer directly at contact@batsandpaddles.com